Log an Issue

Unfortunately, occasionally things do go wrong...

We invest heavily in the latest equipment, software and training but occasionally things do still go wrong.

In order to help us resolve these issues as quickly as we can for you, please submit the form to the right and attach photographs that document your concerns for us.

We also request that you post 12 printed samples to us on the same day to help with the investigation.

We will confirm receipt of your form within 4 working hours and in most cases confirm what action will be taken within two working days. Occasionally, however, this can take longer depending on the complexity of the issue, but we will keep you informed.

Please post your 12 printed samples to

Customer Services
MillfieldMediaPrint
28 The Village
Acklington
Morpeth
Northumberland
NE65 9BW

Please be aware if your concern relates to a damaged box we must be notified with 24hrs of receipt and if it relates to anything else we must be notified within 5 working days of receipt.

Please note: we may require collection of the full job as part of our investigation.

Issue Description

Business Name
Please enter your company name.
Contact Name *
Please enter your contact name.
Email *
Please enter your email address.
Telephone *
Please enter your contact telephone number.
Invoice Number *
Please enter your invoice number.
Quality Control Ref *
A three digit number on the 'Quality Control Checked' card sent with your order.
% of Job Damaged *
Please indicate what % of the job was damaged.
% of Job Used *
Please indicate what % of the job was used.
Issue relates to *
ArtworkColour
LaminationMarks
ShortagePacking
CuttingOther
Please indicate what your issue relates to.
Other
Please provide more details.
Requested Action *
Please indicate what you would like us to do.
Upload Photo
Please upload a photo highlighing your issue, 2mb max.
Print Samples Sent *
Please indicate if printed samples have been sent?

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